To me, it meant that I'd received nothing for the money I spent for the sample jars and would need to pay for the return as well. I was told that I needed to return the unused product in order to receive a refund. I informed the person that I was not aware of that and wanted to cancel it. I called to cancel and was told that I had purchased a 10-day trial and afterwards was being charged for a monthly subscription. I'd had the product for a few days and discovered a large charge from the company on my bank statement. I should've checked that first, but the website had picture of her and information about her TV appearances on shows to sell her product. I had ordered from an online website some facial moisturizer from a company that claimed to be affiliated with a TV doctor. They do not belong to or represent views of the Federal Trade Commission. Opinions in comments that appear in this blog belong to the individuals who expressed them. To protect your privacy and the privacy of other people, please do not include personal information. The comments posted on this blog become part of the public domain. We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. To file a detailed report about a scam, go to. We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses.We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.We expect commenters to treat each other and the blog writers with respect. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. But keep in mind, this is a moderated blog. Your thoughts, ideas, and concerns are welcome, and we encourage comments. The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. We’re interested in real comments from real people – and hearing from you will help us do our job better. It doesn’t have to be a fancy legal brief. File a public comment online by June 23rd. ![]() We’re eager to learn from your experience and it’s easy to make your voice heard. What happened when you’ve tried to cancel? Was it a straight-forward process or did you have to jump through hoops? Could you click to cancel online or did you have to call a certain number or email a particular address? Did the company respond quickly or did you feel like you got the run-around? The FTC is thinking about expanding an existing rule to make it easier for people to cancel when they want to stop deliveries or subscriptions. But what’s your experience been when you tried to cancel? The FTC wants to hear your story. Those can be convenient set-it-and-forget-it ways to get the products you want. Have you signed up to get something sent to your home regularly? Has a company offered you a “free trial”? Or maybe you have a membership or subscription that bills your credit card automatically.
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